Shipping and Return Policies

Please note that these policies were last updated in October 2011. If you have any questions, please call us at 603-319-8109.

Domestic Shipping

• Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please call us at 603-319-8109 or send an email to info@drumcenternh.com.
• If you need to return an item that was originally shipped to you for free, the amount of your store credit or refund will reflect the cost we paid to ship your item. For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price ($370-385), reflecting the cost we incurred to ship the drum to you.
• The vast majority of our domestic orders are shipped via FedEx Ground, with a handful being sent with USPS depending on the item(s) and destination. Should you require expedited shipping or prefer to use another carrier such as UPS, please call us to arrange your shipment.
• We ship via FedEx Ground on Monday through Friday and via USPS on Monday through Saturday. Most orders placed before 12pm Eastern time are processed and shipped the same day. In some cases it may take an extra 24-48 hours. In the event that an item you order is unavailable (e.g., not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.
• No Signature Required: Most domestic shipments are sent with No Signature Required by default for both FedEx Ground and USPS. If you wish to have a signature required, there may be an additional charge. In either case, if a package is returned to us after 3 attempts to deliver, the shipping amount will not be refunded.
• Insurance: All items are automatically insured for $100 per box. If you would like to purchase additional insurance, the cost is $0.80 per $100 of the order (item) total.

International Shipping

• We accept Visa, Mastercard, Discover, and American Express from a variety of countries outside the United States. We accept PayPal (in US dollars) from customers with verified accounts and confirmed shipping addresses. In some cases, we can also accept bank / wire transfers. Please note that all credit card orders require additional verification and must be manually processed. Our website will not recognize credit cards issued by non-US banks.
• We use USPS Priority Mail for most international shipments. In the case of larger items (or when there are USPS country restrictions), we used FedEx.
• Shipping rates may vary from estimates shown online on our website or on our eBay listings. In the event that the actual cost of shipping is different from the initial estimate, your invoice will be adjusted (either lower or higher) to reflect the actual cost of shipping.
• We make every effort to consolidate the number of boxes used when you purchase multiple items to reduce the cost of shipping. Please note that such “combined shipping” is done at our discretion with regard to the safety of the items you order. If we feel that combining certain items in one package may cause damage during shipment, we will notify you and items can be shipped separately at the appropriate cost.
• Many governments around the world levy some combination of excise tax, value-added tax (VAT), import duties, and other fees on products sent from the United States. We are not responsible for paying these fees. We do encourage you to check with local regulations prior to purchasing so you know what responsibilities you have to your government (if any).
• Most USPS Priority Mail shipments, regardless of the final destination, arrive within 1-3 weeks of shipment. However, in some cases, your order may get “stuck” in Customs for an extended periods of time. We are not responsible for any delays caused by Customs processing in your country.
• In the event that a package is damaged on arrival or lost, it is the buyer’s responsibility to open an investigation with the shipping courier (e.g., USPS, FedEx), typically within 2 days of receiving a damaged item, or realizing an item has been lost. These investigations can take several weeks to conclude. We are not able to offer any replacements or refunds until the investigation has been completed.
• Warranty Information for International Customers: If you need to file a warranty claim for an item you purchased from us, we will be happy to help you through the process, however you will be responsible for paying all shipping charges involved in returning the item to the manufacturer and/or receiving a replacement.

Returns

• Before returning an item, please call us at 603-319-8109 or send an email to info@drumcenternh.com
• We accept returns within 30 days of you receiving a product on all new items. We do NOT accept returns on used items and special / custom order items.
• If you wish to return an item within 30 days of receiving it, you MUST meet all of the following criteria:
  1. You must include ALL original packaging materials, in the condition they were received in
  2. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item
  3. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you.
• You are responsible for the return shipping costs, and if you purchased the item with free shipping, the original shipping amount will not be refunded.
• Supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:

Drum Center of Portsmouth
ATTN: Returns
800 Islington Street #7
Portsmouth, NH 03801

Special and Custom Orders

• Ensure that the details of your order are exactly to your specifications prior to placing an order. Once Special (or Custom) orders are placed with manufacturers, it becomes difficult, and in most cases, impossible to make even tiny changes.
• All Special and Custom orders require a minimum of a 50% deposit at the time of ordering.
• Special and Custom orders can not be cancelled once they have been placed with the manufacturer. In the event that you wish to cancel your order, the aforementioned deposit and the product(s) in question are forfeit.
• We require that the outstanding balance on the order be paid prior to shipping (or you picking up) the gear. This time frame may vary from several weeks to several months depending on the item(s) and manufacturer involved. If full payment is not received within 30 days of DCP receiving your gear, the deposit is forfeit and the gear becomes the property of DCP.

Layaway

• For items under $400, we offer a 30 Day Layaway plan. On items over $400, we offer a 90 Day Layaway plan. In both cases, a deposit of at least 20% is required (more is OK!).
• If an item is not claimed within the 30 (or 90) day window, the deposit is forfeit and we reserve the right to sell the item to another customer.
• We will make up to two attempts to contact you within the 30 (or 90) day window via the email address and phone number you provide at the time of making your deposit. If our attempts go unanswered, we will consider this an order cancellation and your deposit will be forfeit.
• Layaway orders cannot be cancelled nor is it possible to transfer the value of a layaway purchase towards another item. As with the above scenarios, if a layaway order is not completed under the terms of the original agreement, the deposit is forfeit.

Consignment Sales

• We take items on consignment. Our policy dictates that 75% of the sale goes to the owner while 25% goes to DCP.
• Consignment plans are 90 days in length. If the item has not sold after 90 days, we will lower the asking price by 10%.
• If you wish to remove the item from the store before the end of the 90 day agreement, you will be charged 10% of the asking price.
• DCP will issue a check or store credit for 75% of the successful sale within 3 days of the sale.
• The owner is responsible for any damage or loss.