You are a boutique store. That must mean that your prices are higher than my local chain store, right?

I want to buy a drum set as a gift, but I don’t know what to pick. Can you help?

Absolutely. Every member of our team is an experienced drummer (together, we have over 200 years of combined experience). We’re not paid on commission, so our recommendations are based solely on what fits your budget and goals — not what earns us the most.

I live outside the U.S. and was charged a lot in VAT. Isn’t that your responsibility?

No — VAT or local import taxes are the buyer’s responsibility. If that happens, please refer to our Shipping & Return policy. We are unable to waive or absorb those charges.

Do you accept trade-ins?

Yes, we do. However, due to the complexity of logistics, we cannot accept long-distance trades on full drum sets.

Why did you offer me much less than what the item sells for?

We aim to offer trade prices that are competitive. When accepting an item in trade, we approach it as if we’re buying wholesale — factoring in licensing fees, taxes, overhead, and resale risk. We try to be as fair as possible, but this can lead to offers that seem lower than retail listings.

Why don't your staff swarm customers like in big-box stores?

We believe in giving customers space. You’ll be greeted politely when you walk in, and we’ll check if you’d like help. If you’d rather browse on your own, that’s fine — we’re here when you’re ready.

Which snare drum sounds best in your store?

That’s a common question — and there’s no one-size-fits-all answer. It depends on many factors: the music style, the room or venue, the tuning approach, playing technique, materials, and your budget.

Which is better: Snare drum “X” or “Y”?

See the answer above — the best choice depends on your goals and preferences more than on any absolute quality.

I came in, but you didn’t have the drum heads I need. Can you order them?

Yes — most likely we do have them, perhaps at our annex next door. Just ask, and we’ll fetch or order what you need.

I found a better price online after your staff helped me. Will you price-match?

Yes, we do offer price matching, with occasional limitations. Sometimes other dealers have misprints or obvious errors, which we can’t always match. But many times we’ll match or beat the price — plus we offer services others don’t, like free lifetime tuneups, assembly, and personal service.We believe a long-term relationship with us will benefit you more in the long run: as we get to know your tastes and needs, we can recommend gear before deals even go public.

Can I take boxes from your shop to help with my move?

We rely almost entirely on our boxes for shipping, so we can’t provide them — unless they’re in the dumpster (in which case, help yourself).