Refund policy

 

To help us to provide the best and most consistent service to all our customers, we ask that you please review the following policies to understand how they pertain to your order. If you have any questions, feel free call us at 603-319-8109.

 

Returns

 

 

Please read the details below to ensure your item is eligible for a return.

 

• We accept returns within 30 days of you receiving a product on all new items.
• We reserve the right to impose additional restocking fees on refunds, or to refuse a refund, for items returned after 30 days for any reason.
• We allow a maximum of two returns per customer per year, starting from the date of the first return. After two returns, DCP reserves the right not to accept any returns until further notice.
• We do NOT accept returns on used, clearance/blowout items, layaways, or special/custom order items, nor when trade-ins are involved in the original sale.
• We do not accept returns on earplugs or other items where personal hygiene is involved. Any of these item(s) returned will not be refunded or credited.
• If you wish to return an item, you MUST meet all of the following criteria:
  1. You must include ALL original packaging materials, in the condition in which they were received.
  2. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
  3. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. Items such as sticks or heads are not returnable if they show any use.
  4. Please note, electronic products that have been opened will be subject to a 15% restocking fee.
• You are responsible for the return shipping costs, and should you opt to return an item, the original shipping amount will not be refunded, whether you were originally charged for shipping or not. (For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price - $385-$370 - reflecting the original cost incurred to ship the drum to you.) This policy applies to all shipments whether they originate from our facility or from a manufacturer's/distributor's facility (known as "drop shipments"). Any refused shipments are subject to the same shipping cost deduction from the credited amount.
• In the event your order was shipped directly from a manufacturer or distributor, it may incur an additional restocking fee which is outside of our control. 
• We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:
  
  Drum Center of Portsmouth
  ATTN: Returns
  136 Lafayette Road Building 2
  North Hampton NH
  03862
  603-319-8109